Update on the Southern California fires and high winds
From Kaiser Permanente

Kaiser Permanente is closely monitoring the fires and high winds throughout the Southern California area. Our top priority is the safety of our patients, members, staff, and community.

Most Kaiser Permanente facilities in Southern California are open and operating during normal business hours. However, the following facilities are currently closed: Sylmar Medical Offices
Pasadena Medical Offices
Pasadena Vision Essentials
Thousand Oaks
Hillcrest Drive Medical Offices
Santa Monica Medical Offices
Rosemead Target Clinic

Facility impacts are subject to change during this developing situation, check this page often for updated information. We will contact you if your appointment is affected by these closures.

Additionally, video visits and telephone appointments are available for primary care needs. If you have questions about scheduled appointments, you can contact our Appointment and Advice Call Center at 1-833-574-2273.

We will continue to evaluate the situation and provide updated information as it becomes available.

Member Support Accommodations
To support members affected by the wildfires, Kaiser Permanente has temporarily expanded our pharmacy network to include non-Kaiser Permanente pharmacies, and we are lifting the early refill restrictions for Southern California Commercial, Medicare, and Self-Funded members.

Additionally, if members are having difficulty accessing Kaiser Permanente facilities for care appointments, they can contact the appointment call center, and we will make arrangements for them to see a non-Kaiser Permanente provider at their in-network benefit. Note: This care access must be coordinated through our appointment call centers.

Updates on kp.org and Contact Center Support
If your employees have other questions about:
• Kaiser Permanente facility closures
• Access to their prescriptions
• Health and safety recommendations for people with respiratory issues
• Mental health resources

Let them know kp.org has a dedicated page that is updated frequently with the latest information on these topics and more. If your employees have further questions, they can always call our Member Services Contact Center, which is open 24 hours a day, 7 days a week (closed holidays).
• English: 1-800-464-4000
• Spanish: 1-800-788-0616
• Chinese dialects: 1-800-757-7585
• TTY: 711 

Reminder: Safeguard your health

It's important to take precautions to stay healthy if you or your family are in an area being impacted by the current fires — especially people with respiratory conditions such as asthma and chronic obstructive pulmonary disease. We recommend that you:
Follow safety precautions issued by the National Weather Service on high winds.
Stay indoors and keep your windows closed (unless instructed otherwise).
Use controller steroid inhalers (like QVAR) as prescribed.
Use quick relief inhalers to help with shortness of breath.
If you have oxygen, use it if you have difficulty breathing.
Run an air conditioner but keep the fresh-air intake closed and the filter clean to prevent outdoor smoke from getting inside.
Use fans in each room to help move the air in your house.
If you have difficulty breathing and would like medical advice you may reach our Appointment and Advice Call Center at 1-833-574-2273.
If you think you have a medical emergency, call 911 for assistance.

Your mental health can also be affected by wildfires. For people who have lost homes, been evacuated due to fire, or had fires in their yards, the emotional effects can be traumatic. People who already have mental health conditions are susceptible to increased symptoms due to the unstable environment.

Even if you don’t live in an area affected by wildfires, it’s possible to feel anxious or upset when hearing the devastating stories of people experiencing loss from fires. Our mental health clinicians are available to assist you.

Learn more about wildfires and how to protect yourself and your family here: https://about.kaiserpermanente.org/health-and-wellness/climate-and-health/wildfires   

Getting your prescriptions if you're affected or displaced

For general pharmacy information or to refill a prescription over the phone, please call 1-866-385-2644 (M-F 8am-6pm). If you need an urgent prescription or refill, you can go to any open Kaiser Permanente pharmacy. To search for a pharmacy near you, visit our Facility Directory here: https://healthy.kaiserpermanente.org/southern-california/doctors-locations#/search-form 

If you would like your nonurgent prescriptions mailed to you, you can order them online on kp.org or call our Southern California Mail Order Pharmacy at 1-866-206-2983. (M-F 8am-6pm). Please note, it may take 3 to 5 days to deliver your prescriptions via mail.

For information about member coverage or how to redirect or replace your prescriptions, or if your Kaiser Permanente ID card has been lost, call our Member Services Contact Center.

Member Services Contact Center

If you have questions about the information provided here, please call our Member Services Contact Center, open 24 hours a day, 7 days a week (closed holidays). English: 1-800-464-4000 Spanish: 1-800-788-0616 Chinese dialects: 1-800-757-7585 TTY: 711 When calling, be sure to let our Member Services representative know you’ve been affected by the wildfires.